Refund & Exchange Policy
Official return & exchange guidelines for Sarah's Wardrobes
Refund & Exchange Policy
At Sarah’s Wardrobes, we carefully check every order before dispatch to ensure that you receive the correct product in perfect condition.
No refund or exchange will be accepted without a complete unboxing video.
Customers must record a continuous, unedited unboxing video from the moment the parcel is received/opened until the product is fully visible.
1. Eligible Claims
Refunds or exchanges will only be provided if the product received is incorrect or has a manufacturing defect.
2. Non-Eligible Claims
No refund or exchange will be provided for change of mind, incorrect size selection, color preference, or any other personal reason.
3. 48-Hour Claim Window
Any claim regarding a wrong or defective product must be reported within 48 hours of delivery, along with the complete unboxing video and clear photos of the issue.
4. Condition of Returned Products
Products must remain unused, unworn, unwashed, and unaltered to qualify for an approved return/exchange.
Important Notice
Please make sure to record your unboxing video before opening or using the product. Claims without a valid unboxing video will not be eligible for a refund or exchange.